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We are here to serve you and make your experience at Sun Henna the most pleasant. Below we have attempted to best answer all the questions and concerns that you may have regarding customer care. In the event that we do not answer all your questions, please feel free to contact us here.
We ship all orders through the Postal Service, Priority Mail with Delivery Confirmation. You will receive an order placement/payment confirmation email from Paypal. Then a shipping notification email from our warehouse when your order is shipped, generally 1-2 business days from order placement. Allow 3-6 business days for delivery. All orders are sold FOB @ the Postal Service Mail. We also ship Postal Service Express Mail for expedited shipping which is the second shipping option on your shopping cart. This option allows for same day shipping if the order is placed before noon PST, and are generally delivered within 1-3 business days once shipped. If you previously had delivery problems at your shipping address, it is recommended that we ship FedEx Ground or FedEx Overnight, and additional shipping fees may be required. To choose this option, please contact us over the phone after your order has been placed online with our regular shipping option. We ask you to enter your order expedited requirement and we will email you with the additional shipping fee required for shipping your order.
We gladly accept VISA, MasterCard, Discover, American express, and directly from your bank account payments through Paypal. We use paypal for the protection of our customers like you: It is the most secure third party credit card online processor that protects online shoppers. It is free to open an account with paypal and use your credit card or bank account. By using paypal, we do not have access to your credit card information. Mail Orders, contact us via email.
Due to the nature of our products, all sales are final on body art products. No exchanges and no returns are for retail orders of Sun Henna Kits & Sun Henna Paste. Exchanges within 30-day of order date are allowed on orders of non-henna products such as stencils & applicators (items not including henna powder, henna paste). For all exchanges, a new shipping fee is required. It is best to contact us regarding all exchanges and returns.
Sun Henna products are offered at wholesale pricing for retail stores at Atlas Cosmetics.